Ben was a vulnerable rooming house resident in his 60s with complex mental health issues, who feared leaving his room.
The RHOP Outreach Worker engaged with Ben, who had a history of non-engagement, and built a trusting relationship at his pace. RHOP assisted Ben in completing a Victorian Housing Register (VHR) and priority application. After a violent incident at the property, Ben was admitted to an adult psychiatric unit.
RHOP advocated with local council and housing contacts, resulting in him being nominated for a Department of Families, Fairness and Housing (DFFH) property.