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Toll roads as an essential service
The Victorian Essential Service Commission (ESC) is a leader in developing and enforcing strong consumer protection and hardship frameworks in… Continue reading Toll roads as an essential service
PCLC recently contributed to a series of workshops hosted by the Centre for Innovative Justice on reform of the Victoria’s toll infringements system. The workshops focused on Human Centred Design – challenging systems to design for the needs of the user rather than the needs of the system. Please view full report …
A Fair, Efficient and Effective Toll and infringment System for Victoria…By Design